Payment Policy — EGBookings
EGBookings provides flexible and transparent payment options. This policy explains how payments work for each kind of booking, what is charged when, and the timelines you should be aware of.
1. Booking Types and Payment Models
| Booking | When you pay |
|---|
| Quick Ride / Single Trip | Up front, before driver matching (Razorpay) |
| Ambulance / Medical Transport | Up front, before driver matching (Razorpay) |
| Group / Long-term Rental | Advance + balance, or installments — see below |
2. Quick Ride and Ambulance — Prepayment
- The fare estimate is calculated and shown before you confirm.
- Razorpay opens for payment before we search for a driver.
- Once the payment is captured and verified, we begin matching you with a nearby driver.
- If no driver accepts the request after our retry rounds, the booking is auto-cancelled and the full amount is refunded to your original payment method.
- You can also cancel before pickup for a full refund.
3. Group Bookings — Payment Options
- Full Payment: pay the entire booking amount at confirmation.
- Advance / Token Payment: pay a partial amount to secure the booking; pay the balance later.
- Custom Amount: pay a flexible portion as agreed during booking.
- Installments (EMI): pay the total in multiple installments for future trips. Useful for weddings, events, and large group travel.
4. Payment Deadlines
- Initial payment window: after creating a group booking you have 30 minutes to complete the initial Razorpay payment. Unpaid bookings outside this window are automatically cancelled to free the vehicle for other riders.
- Final payment deadline: the full balance for a group booking must be cleared before the booked start date. Bookings that remain unpaid as the trip date approaches (within 2 days of start) may be auto-cancelled by the system.
- Installments: all installments must be completed before the final payment deadline shown in the app.
5. Booking Confirmation
- A booking is confirmed only after the required payment (full / advance / installment) is received and verified.
- For instant rides, confirmation also depends on a driver accepting the request.
6. Supported Payment Methods
All payments are processed by Razorpay. Supported methods include:
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Debit and Credit Cards (Visa, Mastercard, RuPay, American Express)
- Net Banking
- Wallets (where supported by Razorpay)
EGBookings does not store full card numbers, CVV, or banking credentials. Tokenisation is handled by Razorpay in compliance with RBI guidelines.
7. Refunds
- All refunds are issued via Razorpay to the original payment method.
- Refund eligibility and amount are governed by our Cancellation Policy.
- Bank credit time is typically 5–10 business days.
- For instant rides where no driver matched, refunds are issued automatically — you do not need to request them.
8. Pricing and Adjustments
- Prices vary by vehicle type, route, distance, time of day, and demand.
- Surge pricing, where applicable, is shown before you confirm the booking.
- Modifications to a booking may result in updated pricing.
9. Disputes
For payment disputes:
- Email us first at info@egbookings.in with the booking ID and Razorpay payment ID.
- We will investigate and respond within 7 business days.
- If the issue cannot be resolved, you may also raise it directly with Razorpay or your card issuer.
10. Important Notes
- Riders are responsible for completing payments on time.
- Failure to follow payment timelines results in auto-cancellation of unpaid bookings, with refund (if any) per the Cancellation Policy.
- EGBookings reserves the right to update payment terms; changes will be notified via in-app notice.
11. Contact