Help — Delete Your EGBookings Account
You can delete your EGBookings account and all your personal data at any time. Here’s how.
Method 1: Delete from the App (Recommended)
This is the fastest way and takes effect immediately.
For Riders
- Open the EGBookings app
- Tap the Profile tab in the bottom navigation
- Tap Delete Account
- Confirm with your password
- Tap Delete My Account
For Drivers
- Open the EGBookings Driver app
- Tap the menu icon, then My Profile → Settings
- Tap Delete Account
- Confirm with your password
- Tap Delete My Account
After confirmation, your account is deactivated immediately and your personal data is deleted within 7 days.
Method 2: Email Request
If you cannot access the app, send an email to info@egbookings.in with the following:
| Field | Detail |
|---|
| Subject | Account Deletion Request |
| Registered mobile number | +91 XXXXXXXXXX |
| Registered email | your-email@example.com |
| Account type | Rider / Driver |
| Reason (optional) | Why you’re leaving |
We will:
- Verify your identity using your registered mobile and email
- Process your request within 7 business days
- Confirm the deletion via email
What Data Gets Deleted
- Your name, email, phone number, and profile photo
- Saved addresses
- App preferences and settings
- Push-notification tokens
- Wallet balance details
- For drivers: driving licence, Aadhaar, PAN, vehicle registration, insurance, fitness certificate, bank details
- Personal trip history (rider/driver name and contact details)
What Data We May Retain
For legal and regulatory compliance, we retain certain anonymised records:
| Data | Retention | Reason |
|---|
| Trip records (anonymised) | 3 years | Tax compliance |
| Payment transactions | 7 years | Income Tax Act, India |
| Aggregated analytics | Indefinitely | Service improvement |
These records do not contain information that can identify you personally.
Before You Delete
- Account deletion is permanent — you cannot recover your account, history, or wallet balance after deletion.
- Withdraw your wallet balance first. Drivers should request a payout for any pending earnings before deletion.
- Complete any active trips. You cannot delete your account while a trip is in progress.
- You can re-register — if you change your mind later, you can create a new account, but old data will not be restored.
Need Help?
Our support team responds Monday to Saturday, 9 AM to 9 PM IST.